Pick up that phone!
“The medium is the message.” – Marshall McLuhan
In days to come, 2020 will be referred not only as the COVID pandemic year, but as the Work-From-Home super-spreader. Globally, jobs not requiring our presence at a physical office are running from our homes, with all the pros & cons that this externally imposed statute implies. In this post, I dare to share the simplest yet most underrated productivity tip for these convoluted times, which is (drums rumble) … pick up the phone! Please don´t tell me you don´t have a physical handset; that is not the point. What we are saying is that we need to bear in mind, carved in letters of gold, that a voice call expedites almost any back-office process you can think about. Yes, I am not talking about fixing a meeting (enough we have, don´t we?) or an unproductive status checkpoint, this is about the old-fashioned 1:1 call – just you and the other stakeholder. For heaven´s sake, don´t email if urgent – pick up the phone and call “John”. And if you have not interacted in a time, if deemed appropriate, ask “Mary” about the family & friends – let´s keep a healthy “layer 8” (human) network functioning: times have shifted, but relationships are still (and perhaps) more important than ever.
On a related line of thought, turning on the camera during meetings and calls is mostly a good idea. Not only it conveys humanism, but it forces you to be “there” and to prepare for the meeting or call. This preparation also implies taking an early shower, dressing appropriately, shaving, make-up being the case, etc. Yes, we are physical beings and taking a shower is part of the daily personal boosters routines. If “cameras on” is what is needed for that to happen, so be it.
In conclusion, we should all develop a sixth-sense, just not for seeing dead people, but for detecting “zombie” email threads (“The Walking Mail?”). We are becoming more and more afraid to pick up the phone and call a co-worker, a customer or a supplier. Think about it: why the hesitation? It’s just a business call – talking to a peer or liaison. What is all this anxiety about? What are we afraid of? COVID cannot spread through the lines but apparently we kind of assume so. We are confusing physical social distancing with self-inflicted isolation. This is a bad thing for the industry, for the business, for our relationships, and for ourselves… and the fix is easy: pick up the phone!
Enough said, this is the end of the post. Let me hear any comments, thus, just give me a call :o)
Fernando
Disciplina / Discipline
“El objeto de la disciplina es fomentar la libertad.” Henry Miller
VERSIÓN EN ESPAÑOL / ENGLISH VERSION BELOW
Sin darle muchos rodeos al asunto, quiero que conversemos hoy sobre (¿cómo adivinaste?) la disciplina. Curiosamente, si le da Usted una ojeada a lo que el diccionario nos expone sobre su significado, posiblemente no sea lo que Usted y yo teníamos en mente (click aquí, definición DRAE). Porque cuando hablamos de disciplina, nos referimos normalmente (al menos así lo entiende quien les escribe) a esa capacidad de auto-gestionarnos, de seguir una serie de reglas y lineamientos auto-establecidos. Algo así como de meternos en cintura y apegarnos estrictamente a lo decidido. Supongo que se puede deducir algo por el estilo al rejuntar las diferentes acepciones del DRAE, pero por lo menos a mí me parece que no está explícitamente así explicado. En fin…
“Para ser grande hace falta un noventa y nueve por ciento de talento, un noventa y nueve por ciento de disciplina y un noventa y nueve por ciento de trabajo.”
William Faulkner
Más allá de vanos revoloteos dizque conceptuales, quería compartirles una conclusión a la que llegué en estos tiempos tan convulsos que vivimos. Una conclusión derivada, fundamentalmente, de las cuitas y luchas personales… pero que viene también alimentada por el contexto local, nacional y mundial. Una conclusión evidente que podrá pasar por boba… pero no por eso es menos cierta e importante. Y es que a Usted – y a mí primero que todos – nos falta disciplina. Sí señor, sí señora. Nos falta mucha pero muchísima disciplina. Escúcheme. Nos falta la capacidad de imponernos metas, rutinas y reglas. Pero sobre todo, nos falta el coraje y la disciplina de cumplirlas día a día, semana a semana, mes a mes, año con año – pulgada a pulgada. Y es que ahí está la trampa: es fácil escribir propósitos generosos y metas ambiciosas, pero ceñirnos a ellos sin pausas ni ambages, seguirlos concienzudamente hasta el final, eso es muy difícil. Ahorro, ejercicio, excelencia laboral, estudio & aprendizaje, dieta, lectura, hábitos, hobbies: todo eso requiere tiempo, energía y dedicación. Requieren disciplina. La idea es aplicable en todas las escalas, con ejemplos desde las finanzas estatales pasando por el manejo de los recursos naturales y nuestra resiliencia como especie.
Porque, hoy más que nunca, en medio de esta crisis mundial que arrastra naciones, sociedades, costumbres y familias, debemos mantener las metas claras, hacer los ajustes del caso a nuestros hábitos y disciplinarnos como nunca, siguiendo estrictamente el plan. Para no enfermarnos. Para mantenernos cuerdos. Para no engañarnos. Para no echar la culpa al otro. Para cuidar del prójimo. Para no ser de los “buenos”, sino de los “imprescindibles” a los que cantaba el poeta: en dos platos, para no aflojar.
Sigamos adelante – está en nosotros salir de esto. Les deseo toda la disciplina del mundo.
Con cariño,
Fernando
ENGLISH VERSION / VERSIÓN EN ESPAÑOL ARRIBA
Cutting to the chase, today I want to talk about (guess it) discipline. Curiously enough, if you take a look at the Oxford dictionary (click here for it), the definition possibly in our minds for this word is not the first one therein listed. Because when speaking about discipline (at least this is how your columnist understands it) we are talking about the ability to self-manage, to control our impulses & instincts and exert our will above them all. Something like self-regulation and sticking to a predefined decision. It calls my attention that that is not the first statement in the dictionary, but I guess that is not the main point here to discuss.
“There are men that fight one day and are good, others fight one year and they’re better, and there are those who fight many years and are very good, but there are the ones who fight their whole lives and those are the indispensable ones”
Bertolt Brecht
Thus, beyond vane intelectual disquisitions, I want to share a conclusion which hit my mind during this convulse times. It is a conclusion derived mostly from my own personal fights & struggles; but which also is fed from the local, national and global context. A conclusion that may be evident but that it is also true and important. And it is that You and I, All of us, we lack discipline. Yes sir. Yes madame. We lack tons of discipline. Listen to me: we lack the courage and the discipline to define goals, routines and rules and to commit & fulfill those. Day by day. Week by week. Month by month, year by year – an inch at a time. Precisely, there´s the catch.. It is so easy to desire for the good and to think about big goals… but sticking to those, without pause or hesitation, that is really hard. Savings, exercise, professional excellence, studies & learning, reading, hobbies: all that demands time, energy and commitment. All those good things require discipline. The idea applies at all scales, with examples ranging from national budgets and plans, to our approach to natural resources and ultimately our resilience as an species.
Today, more than ever, within this vortex dragging nations, societies, families and habits, we must keep our goals clear, make the required adjustments to daily routines and stick to the plan. So not to get sick. So to stay sane. So to avoid tricking ourselves. So not to blame the neighbor. So to care for each other. So to be part not just of the “good” ones, but of the “indispensable” ones sang by the poet: in short, so not to fail.
Let´s keep fighting – it is within us to prevail. I wish to you all the discipline in the world.
With sincere regards,
Fernando
Photo by Samuel Girven on Unsplash
